Refund policy
Last updated: 4 July 2026
At Soultime, we take great care in preparing our products and services. If you have any concerns about your order, please contact us and we will do our best to help.
Physical Products (Flowers & Fresh Goods)
Due to the perishable nature of fresh flowers and botanical products, we are unable to accept returns or offer refunds for change of mind.
If your order arrives damaged, incorrect, or in poor condition, please contact us within 24 hours of receiving your order. Please include your order number and clear photos of the item so we can assess the issue.
If we determine that the item is faulty or incorrect, we may offer:
- A replacement (where available)
- A store credit
- A full or partial refund
Workshops, Events & Classes
Workshop and event bookings are non-refundable.
If you are unable to attend, your booking may be transferred to another person. It is the customer's responsibility to arrange the transfer and notify Soultime before the event.
If Soultime cancels or reschedules an event, you will be offered either:
- A full refund, or
- A transfer to a future event (where applicable).
Faulty or Incorrect Items
If you receive the wrong item or a faulty product, please contact us as soon as possible at info@soultime.co.nz.
We may request photographs of the item before arranging a replacement, store credit, or refund.
Refund Processing
Approved refunds will be processed back to the original payment method. Please allow 5–10 business days for your bank or payment provider to complete the refund.
Contact Us
If you have any questions about this policy, please contact us:
Soultime
Email: info@soultime.co.nz